Quote:
Originally Posted by SteveZ
Malpractice insurance matches the expectation of care standard, and physicians have screwed themselves on this by dehumanizing their relationship with their customers. When the customer is treated as less-than-important, the expectation of perfection rises accordingly. When physicians stop treating their customers impersonally, the playing field changes big-time. Attorneys, accountants and other professionals who are in a competitive environment know this and nurture their client relationship, and the insurance costs reflect this business practice.
And the medical profession does use the "taxi meter" approach now. Try to get a physician to spend longer than the 10-minutes-per-examination-room - they follow the meter, and ration the time to match the money. The exception are those on the per-session basis.
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"Malpractice insurance matches the expectation of care standard". I'm not clear what you mean by that. The "standard of care" is supposed to be defined and set by experts and deviation from that standard which results in damages MAY expose the physician to malpractice. Here's the problem: In an adversarial setting (the courtroom) you have a lay jury listening t experts for the plaintiff and defendent. These "experts" are often "hired guns" whic means they make their living as 'physicians' testifying in malpractice cases. The are paid typically in the thousands of dollars per hour to give an opinion. So, one side says the standard of care was met, the other side says it wasn't. The lay jury has to figure it out. Emotion usually makes the decision.