I took an AC problem to Key Scales. They charged $150 for diagnostics. Kept my car for three weeks. They said they would have to tear out the dash for hundreds of dollars extra. I took my car out and took it to accuraso in Oxford. They fixed it for $150 (or so). I wrote to the owner of Key Scales and told them how terrible their service department. I recommended she fire the service manager and get someone competent in. I told her I was giving her invaluable feed back for the $150 diagnostic fee. She responded, "No. I am keeping your money.
Key Scales is the worst of the worst. Never take a car there for service. You do not have to take your Ford to a Ford dealer for any kind of service. If you feel you must go to a Ford Dealer, drive as far as you have to to avoid Key Scales. They are a bad dealer. They owner knows they are a bad company and refuses to fix the problem.
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