I had written a note to TOTV regarding some poor emotional treatment my wife had experienced with a Dr. at one of the Walk Ins. In fact I had written him a letter describing my concerns. I was surprised that he took the time to call me, explain what happened, that he may have missed a point and thanked me for the letter and that he would be more than happy to see me and my wife anytime we needed medical attention. It was a pleasure to see that a Dr. took the time to discuss our concerns. I will not go into the details of the concerns or our discussion as that would be unfair to him. The net is that he took the time to go over our concens and as we left it, "it is in the past"..There are good Dr's who, in the end really care..