Agree Chuck, glad you invited him to respond. Hopefully he will take corrective action. I am somewhat concerned that will not happen. In 100% of the time, the real root cause of the problem is management. The business model works. The products are usually quite good, the customers are the customers and are the same everywhere. I am sure I will hear that "no, the Villages is different because the customers are all retired" but I will not agree with that. I am sure if the JR's in Orlando was failing, they would say it's because the customers are all kids.
Management owns 100% of all problems with every business. And if one place it works well and another it does not, I could just change the management and the problems would follow. It is never the employees, the customers, or the environment, it is always management. I have seen changing management bring about success far to many times for it not to be true. Good managers will find a way to make the business successful and solve the problems.
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Life is to short to drink cheap wine.
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