Quote:
Originally Posted by mtdjed
My friend and I walked into Subway at Colony to order 6 inch Subway sandwiches each using a Coupon for our individual sandwich. The clerk indicated we could only use 1 coupon and charged us full price for the second. I questioned the clerk and he said store policy. I had him deduct the second full price sub and he, in my perception, arrogantly tossed the sub deducted into the trash. Had we walked into the store and pretended not to know each other, we would have both received the coupon price.
Asked to speak to manager but none available. Probably would not have led to any difference. So, now we have Subway coupon Nazi's. What is supposed to be a marketing technique to encourage business becomes an intimidating experience.
I wonder what would have happened had I gone to end of line and reordered a sandwich and tried to use a coupon. I guess, I am not that interested in conflict.
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I'm looking at the coupon right now. It says "Cannot be combined with other offers." If you had two different transactions, you could have gotten your discount on both subs. You chose to combine them into a single transaction and so - only one coupon allowed. It also says redeemable at participating restaurants. The store decides whether or not they're participating. The store also decides HOW to participate.
It's the same way at most stores that accept coupons. One per transaction. You can have multiple transactions, but if it's busy, the polite thing to do is exactly what you suggested - complete one, then to to the end of the line and wait your turn for the next one.
Or you can have two people in line, each with his/her own transaction. Or, you can go somewhere else to eat.
Reminds me of the guy who was ahead of me at Subway a month ago, who said he wanted more cheese on his toasted sub, that what they gave him wasn't enough. So they complied, and when they charged him extra he said "oh I'm not paying extra, I wanted more cheese because what you put on there MELTED."
Well DOH. It was put in an oven. Cheese melts. They put on the exact same amount of cheese on that sub that they would've put on if you hadn't toasted it. And the sign on the wall says extra cheese costs extra.
He argued for almost ten minutes, holding up the line. All because he couldn't stand the idea that he wasn't going to get free extra cheese that everyone else had to pay for.