[mtdjed]

Originally Posted by OrangeBlossomBaby

I'm looking at the coupon right now. It says "Cannot be combined with other offers." If you had two different transactions, you could have gotten your discount on both subs. You chose to combine them into a single transaction and so - only one coupon allowed. It also says redeemable at participating restaurants. The store decides whether or not they're participating. The store also decides HOW to participate.

Thanks for your interpretation of the coupon use. That's why they send you a multipage list of coupons, so you can only use one a day or one and then go to the end of the line to use another. That's why they train the clerks to throw the unwanted item away, so that after you go to the end of the line, they can make you a fresh sub.

So, you decide to have a party with neighbors and all agree that Subs are appropriate. You collect your neighbors coupons and agree to pick up their subs. You order, go to Subway to pick them up and you agree that you should buy one, go to end of line , wait, buy another , etc. Meanwhile, the clerk throws all of the original subs away.

Perhaps a better approach is to ring them up separately without the waste of food.

Note, that's what we have done many times without having separate transactions "at the same Subway". We had experienced that they don't allow the free chips or cookie coupon on items bought on a separate coupon.

By the way, I brought this to the attention of Subway and just received a rather interesting response. It Follows:

"I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

I understand that my staff’s behavior during your visit did not meet your expectations. I know that we have let you down, and for that, my team at this Subway® restaurant is sorry. We are dedicated to handcrafting our meals in a welcoming environment.

I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.

Thank you for choosing Subway® and we look forward to seeing you soon."