Quote:
Originally Posted by Flyinglady
About 6 of us were waiting to be picked up at Fort Lauderdale Cruise Port yesterday morning. Our bus, not the coach that they show on the advertisement, arrived over an hour late, during this time we had no information relayed to us from Yankee Trails as to why our transport had been delayed. First of all, the bus was far too small for all the passengers and luggage the last row of seats had to be used for the luggage that wouldn't fit in the allocated luggage space, the seats were very uncomfortable with very little space between the rows, the air condition only worked on a low setting, so we travelled for over 4 hours with insufficient air conditioning.
As we later found out the reason for the late arrival was because one of the ships had not been cleared to dock and our driver, Janet, was told to stay in Miami and wait. The reason the ship was not cleared was because they COVID onboard. One of the two passengers Janet was told to pick up was the son on one of the Covid Victims who quite obviously been in close contact with his father. Because of the delay Janet said she would not wait and proceeded to Fort Lauderdale, whilst there she was in phone contact with Yankee Trails office, they instructed her to return to Miami to pick up the son. Janet refused to do this to safeguard her passengers, YANKEE TRAILS FIRED HER OVER THE PHONE. Although she had been dismissed from her employment Janet proceeded to drive all her passenger back to the villages. One of the ladies on the bus wrote a note on the back of an envelope imploring Yankee Trails to re-instate Janet - it was signed by everyone on the bus.
It is obvious that Yankee Trail does not care about the well-being of the drivers or of fare paying customers that use them.
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Thanx for the heads-up. We usually use private drivers for airport, medical, etc. trips but as the costs of those have skyrocketed of late we've been thinking of going the group route. Good information to have.
Businesses read these threads. Odds are Yankee Trails will be doing so if they haven't already. I'd also consider the advice of a previous poster regarding contacting the CEO of the company with your concerns. The fact that you are a Villager, surrounded with well over a hundred thousand other people who represent a huge potential as well as actual customer base, is bound to have an impact.