Quote:
Originally Posted by PennBF
Anyone who used Yankee Trails on a regular basis know that you are going to wait quite
awhile at the Port when you doc for them to show up. You will always get a pick up time that essentially means nothing as they schedule pick ups at a number of arriving ships and you must wait until they are all gathered up. Their driver attitudes are usually OK and most likely they are also stressed from the numerous delays they are scheduled for and the unhappy passengers who have been waiting. To blame any person (e.g. the fired driver) for their terrible scheduled practice is totally unfair. I also hope she is successful in finding other employment and puts this behind her as an unfortunate experience from a Co that does not appreciate good employees. It is their policy to make passengers wait not hers. 
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Our complaint was not so much that we had been kept waiting, although an update would have been appreciated, more with the fact that Yankee Trails insisted that Janet should return to Miami to pick up someone who had been in close contact with someone who had tested positive with Covid Yankee Trails obviously has little or no regard for the health and wellbeing of the passengers onboard. Janet refused to do this and got herself fired.