Quote:
Originally Posted by Garywt
The warranty department should be contacting the company. Have them tell the company that all grout needs to be removed and replaced. Most companies will bend over backwards to keep their contracts with the developers.
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Telling them anything is not going to work but some people think the harder the yell or demand the more they will get. Do the inspections as suggested and then write a polite business like cover letter and send certified mail with the report. All thatdemanding is going to get is for your requests to be put at the bottom of the stack.