[gatorbill1]

Originally Posted by villager7591

Our home was built in April, 2021. Tile in kitchen, family and dining rooms. We had carpet replaced with same tile in August, 2021, before we moved in. Per instructions from installers, we've cleaned tile with warm water and a touch of vinegar an estimated 12 times. After letting it dry, wipe a wet cloth across a grout seam and the grout comes up on the cloth.
Installation company has come out 4 times without a solution. Our 1-yr. warranty is up in July so we went on record with TV instead of going directly to the installation company. TV told us to work directly with the installation company so we are back to where we started. Daily our feet/socks/indoor-only shoes are dirty with grout.
HAS ANYONE ELSE EXPERIENCED THIS? ANY SOLUTIONS ?
Per the installation company, the grout is supposed to already have sealer in it. So they said sealing the grout would not help.
Suggestions appreciated. Otherwise, we may have to fight with the installation company to replace grout or grout and tile, which sounds messy, time-consuming and expensive (for the installation company).

Read Heloise in paper today and she suggested not using vinegar - and she uses vinegar for everything