It should take as much work to file a complaint as it does to request approval of a change.
The complaint should be required to include documented evidence of non compliance and as much backup information about the property as it takes to make a change.
We had a false complaint for "unapproved" work completed by the developer prior to purchase. We were included in 36 complaints filed by one person.
It was dismissed but there was the time and aggravation receiving the letter from an attorney and showing the complaint was false.
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