I read your bosses response. I saw only an apology and a statement saying that the comments were shared with the "restaurant management team." I didn't see anywhere that he said things were going to be changed.
I wonder what changes have been made. If there are "strict regulations' concerning training why weren't they enforced when the current staff was hired? Is there a new staff?
An apology is hollow if nothing is done to correct the problem. I'm also wondering if I went in there today, would things be improved remarkably?
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