Quote:
Originally Posted by crholleyjr@gmail.com
We have an American Home Shield warranty to Repair or Replace our 20 year old AC in the Villages. We have paid over $2500 in premiums over the past 4 years. During the first week of April our Air Conditioner died. Now, 11 weeks later, AHS has neither Repaired nor Replaced our AC. We were forced to abandon our home because we cannot live there without AC. AHS has given us two choices, continue to wait for a part on indefinite backorder and then pay an additional $1400 for a Repair. Or, they will buy us out of the repair for $450 (after we repair or replace the AC at our expense).
The moral of the story: if you have a Repair or Replace warranty contract, make sure that contract requires the company to do the Repair or Replace within a reasonable time frame.
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The reality of all insurance. They access the risk. They charge a fee to cover the risk plus overhead, plus a profit. They make money on the fee, the premium and lose money on any payout. As far as replacing a twenty year old AC. The typical life of an AC in Florida is around 14 years. I expect the policy that you signed has some reduction in payout for a replacement unit. Can't find the part? Perhaps, a good excuse to get out of whatever you are entitled to.
Reasonable time frame-what is that? A day a week a month? Were it me and I wanted that, beyond it's normal expected life unit repaired, I would ask what the part is, part number etc and see if you can find it. There are all kinds of strange businesses on the internet. I am stubbornness personified. I needed a no longer made plumbing part. I was told by a plumber the part is no longer made and I had no choice but to replace all of it. I found a guy a business that would make old plumbing parts. The part was not cheap but far less than tearing out the tile etc.