[retiredguy123]

Originally Posted by Ptmckiou

We had American Home Shield a year ago on our 25 year home. We made out like bandits. They replaced an extra large hot water heater valued at $2700 (cost us $60), and replace our heat pump /furnace at value of $8300 (cost us $1200). The reason for the high $1200 was something to do with replacing the old unit with new technology and the old had Freon (??) in it and it was a high disposable fee. The heat pump took 3 months to replace once all components were in their warehouse. I’ve had AHS on 4 houses and they’ve always done well. However, you have to stay on them (bug them), but they always come through. Better than paying $8300.

As for your problem, it’s not AMS problem that the part they need is not available and on back order. Are you going to be able to order the replacement unit and that part be in stock? Most likely you’ll have the same issues on your own they won’t be paying for any of it. As far as vacating your home…use fans or buy a small window air conditioner for one room to make one room reasonable. Our ancestors lived for many centuries without AC, since it was only invented 120 years ago. This issue won’t last forever.

A 20 year old HVAC unit should be replaced, not repaired.