Thank you to all who provided input. It aids all of us and will benefit those who search the forum for useful information in the future.
My first call was to Showtime based on the number of positives. Had they not been able to service within a reasonable time I would have gone with Thibodeau - Becks - or Bobs. Based on multiple positive comments for each - all seem to land on the top shelf.
Called Showtime 8am on Tuesday - Mario arrived at 2pm on Wednesday. Within minutes he diagnosed a failed compressor as the culprit.
My fridge is a 2017 with a 10 year warranty on the compressor. Mario informed me that LG requires proof of purchase before they will honor any warranties. The fridge conveyed with the house when we purchased it 2 years ago. The previous owner left appliance manuals but no receipts. I had no proof.
I was presented with 2 choices. 1) Call LG and see what they will do for me - if anything - then reschedule with Mario. 2) Pay the full freight now then see what LG will do. Mario stated that LG might issue him an authorization for the work he performs. If so, then he will reimburse me for whatever LG pays him. Or, LG might directly reimburse me.
Mario said it was definitely worth running it down with LG as they tended to be more customer friendly then most appliance manufactures.
Mario was here for almost 2 hours - replaced the compressor and dryer / updated the mother board to accommodate the improved compressor. $300 for the compressor $75 for dryer $475 for supplies/labor $60 for tax = $910
This specific model has been discontinued. A similar replacement would be around $3,800. I asked what would be the most likely next item to fail - he said probably nothing...but in several years another compressor. $910 to revive a fridge that both my wife and I thoroughly enjoy versus a new purchase - was a no brainer.
Immediately upon Mario's departure, I called LG. Within 2 minutes I was speaking with a live representative. I explained the situation and asked if they could cover the repair despite not having the proof of purchase.
The rep asked for service provider (Showtime is an authorized LG rep) and a copy of the receipt which I texted to the rep during the call. Rep did not commit to anything but created a case file and sent it as a priority for some level of consideration. I received a case number by text and was told I'd receive a call within 48 hours with the outcome.
Showtime / Mario provided fantastic service. He arrived with all the potential parts that I might need to resolve the failure. A one call resolve.
LG was easy to contact - Showtime was in their system as a recognized service provider - it only took a few minutes to establish the claim.
I'll post the outcome with LG in the next few days...
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Ribbit
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