Quote:
Originally Posted by JSR22
I am extremely surprised. They have always been so accommodating with my 2 dogs. I have a handicapped dog that cannot stand for long periods of time, and they work with her. My other dog has anxiety issues, and they are super patient with him. The owner is a very nice woman. I think if you contacted her she would make amends. They have wonderful groomers and nothing else comes close to their skill level.
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Not as surprised as I was. They have always been great, same groomer for years---but this was apparently the groomer's decision and a very bad one. Normally I give a business a second chance, but this was way over the top, I'm not sure my remarks gave an accurate description of how bad the experience was. I guess the most annoying part was that I called and told them I was stuck in the rain for a few minutes----they could have said we can't take any dog that is late, but instead they chose to waste my time and then stand in front of other customers and try to argue about the time I arrived-----even the other customers knew I had been standing there longer than everyone else. So, their loss, I already have an appointment with another highly recommended groomer.