[Beepart]

Originally Posted by golfing eagles

Does anyone out there know of a good small dog (maltipoo) groomer?

Since everyone uses this site to gripe, I think I'll join the club.

I have been a customer at Woof Gang in Brownwood since they opened, my dog has been groomed there at least 10x/year for 5-6 years. Had a 1:00 PM appt, but got caught in the thunderstorm that just went through. I called them at 12:57 to let them know I'd be about 15 minutes late and the receptionist said fine. I got there at 1:12, I was holding the dog and stood there for 14 minutes until 1:26. They had gone in to speak to the groomer several times as I waited, then came out and told me they couldn't take him today because I was late. I said I didn't see how 12 minutes could make a big difference, and the woman said you're 26 minutes late! After I asked if she really wanted to stand in front of other customers and argue, I gave her a remedial lesson in clock reading. She just said curtly we can't groom him today. I do find it amazing since when they give you the 8:00 AM timer, you stand there until 8:15 or 8:20 to get in. I guess 12 minutes only makes a difference at 1:00 PM. Then they told me they can't reschedule until the end of business hours and they would call. Funny, since I always schedule the dog's next appointment when I pick him up. So I just left, not a real good way to do business. Plus they wasted over 1/2 hour of my time

Bottom line: I'm looking for a new groomer. I will, of course make an appt. at Woof Gang, one that I will wait 34 minutes after the time thereof to call and let them know we are now even in the waste each other's time department.

We use the Woof Gang site @ Palm Plaza (near Southern Trace). I have not had any issues there.