Quote:
Originally Posted by golfing eagles
Not as surprised as I was. They have always been great, same groomer for years---but this was apparently the groomer's decision and a very bad one. Normally I give a business a second chance, but this was way over the top, I'm not sure my remarks gave an accurate description of how bad the experience was. I guess the most annoying part was that I called and told them I was stuck in the rain for a few minutes----they could have said we can't take any dog that is late, but instead they chose to waste my time and then stand in front of other customers and try to argue about the time I arrived-----even the other customers knew I had been standing there longer than everyone else. So, their loss, I already have an appointment with another highly recommended groomer.
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Since you said that you already made an appointment with another highly recommended groomer, I don't understand the reason for your post other than to cause damage to a small, highly-respected business. As another person pointed out, you should have spoken to the owner and given her a chance to make amends, but you instead chose to take your business elsewhere, so now it's time for you to let go and move on.