Quote:
Originally Posted by judyandlon
We promptly reported our problem only to find out they could not find that we had purchased this warranty.
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Lowe's lousy service aside (agree on that), PART of the blame is on you for keeping lousy records. The receipt you were given upon purchase should list the warranty purchase, the actual warranty number, the item number of the warranty and what you paid for it. Can't imagine how they "had no record of it" if you presented your receipt. Whether they had a record or not your receipt should have been sufficient and the "they can't find it" is THEIR problem. We bought a garage freezer from them and actually bought the warranty since we had extra bucks on a gift card we used and everything you could want to know was right on the receipt.