Quote:
Originally Posted by Carol@TV
I do not recommend Premiere Medical Associates! I was charged two co-payments to see Dr. Luis Alvarado in Lady Lake (no exam - just a consultation and then a second one to go over lab work), and then he never followed through with sending in my prescriptions. I called three times to ask about my prescriptions and they never got back to me and now I can't get my co-payments refunded. I ended up having to see another doctor before my prescriptions expired. I've called Premiere Medical Associates asking about refunding the charges, but they insist they were for services rendered. The two 2 minute appointments (which gained me nothing) were an expensive learning experience! I should have had some warning when they required me to make a second appointment just to go over lab work (with all labs in the "normal" range). I've never had a doctor require me to make an appointment to go over normal results. They are in it for the money.
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I ran into a doctor at Premier Medical who was proud of recent promotions because he made his quota. Seemed strange at the time. I changed physicians.
I learned that PMA uses a call service that may be in India or other places outside of the USA. My experience with the call service during daytime hours was pretty bad. They told me that my doctor might be too busy to call back (Dr never got the message), they gave me medical advice..bad medical advice, and they told me I could not go to PMA urgent care that night. Had I known they were foreigners, we would have hightailed it up to PMA Urgent care. In a crisis, this call service could have caused a disaster.
I talked to my doctor and office supervisor and I was told there was nothing they could do. There is something strange going on in PMA. We developed a way to get around the switchboard to solve our problem.