Was the security number scratched off, if so this is a common problem, the thief goes to the store records the 16 digit number on the card, and then removed the security cover on the security number, now somehow, they are able to determine when the card is activated, then they have all of the info to use the card. This has been going on for a long time and is the main reason i will not buy a card at a store. I am going to guess you will have a hard time getting reimbursed.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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