Quote:
Originally Posted by Carlsondm
I ran into a doctor at Premier Medical who was proud of recent promotions because he made his quota. Seemed strange at the time. I changed physicians.
I learned that PMA uses a call service that may be in India or other places outside of the USA. My experience with the call service during daytime hours was pretty bad. They told me that my doctor might be too busy to call back (Dr never got the message), they gave me medical advice..bad medical advice, and they told me I could not go to PMA urgent care that night. Had I known they were foreigners, we would have hightailed it up to PMA Urgent care. In a crisis, this call service could have caused a disaster.
I talked to my doctor and office supervisor and I was told there was nothing they could do. There is something strange going on in PMA. We developed a way to get around the switchboard to solve our problem.
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Bahamas, I think. But I agree...bad! Rather than deal with offshore incompetents I just go to Premier (I live only 3 miles away) and deal with the incompetents there in person.