[Quixote]

Our early experiences shopping at Belk were far better than our last recent attempt. While we were not treated rudely by staff, there seemed to be a general lack of interest on their part, as well as a noticeable lack of inventory. Unless I were in the middle of a transaction, I don't feel obliged to waste my time looking for a manager to bring this to her or his attention. Managers should be out there handling staff training and other issues, observing, and making corrections and suggestions, not be tucked away in an office somewhere and being unaware of what's going on in the store other than via complaints by customers....