Quote:
Originally Posted by vintageogauge
Asking someone for the name and phone number of their superior is not being respectful it is a threat.
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I disagree. It is a response I use when an employee has exceeded their responsibility or have become rude or combative. It simply states you know there is a higher authority and you would like to speak to them. It can be done politely and respectfully. I also do it often when service has exceeded expectations.