Restaurant Treatment
I couldn’t help but notice a number of recent threads related to restaurant issues, usually to express dissatisfaction over a meal or service.
While I do not own a restaurant, I know some who do, and can tell you that it is a hard business in the very best of times. Many fail, even without the additional challenge of today’s COVID crisis, supply chain issues, inflation and difficulty finding good help.
That said, I urge anyone who may feel they were poorly treated to try to resolve the issue with the restaurant manager or owner, before posting it on Talk of The Villages. I have found most restaurant owners very eager to work with you to rectify the situation.
Classic studies have shown that a publicly expressed complaint will reach an average of 22 people. Involving a social platform significantly increases that number. Many who hear it are likely to avoid the restaurant.
Please consider the impact your posts could have on the restaurant’s business before “going public” with them. Working with the restaurant is also likely to provide you a better outcome.
Thank you.
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