Nice advice. I take most complaints against anything - restaurants, shopping, performance reviews, etc with a big HO-HUM attitude. I figure each complaint evaluated against all of the diners, shoppers, viewers not complaining says a lot more about the restaurant, shop and/or performance. "Forewarned is forearmed" - but that's just awareness in my book.
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Not sure if I have free time...or if I just forgot everything I was supposed to do!
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