Here in MA, there is a some very expensive software which uses gis software (geo information system) to plot even urban pole, transformer, and lines between same over a road map with different colors for each line, primary and secondary, when they are energized or not. The lines also have priorities assigned to them. If a pole top recloser
there is someone watching that map with outages automatically sent to them, staffed 24 hours a day, called the control center.
That is why the text message by circuit can go directly to homeowers on that circuit, and calling in an outage that is already known is redundant.
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