Having worked in foodservice, not tipping or providing a gratuity is not okay. That said, how would I handle this situation, first off, if you have a QR code and refuse me a menu, I will walk out. If you are cash only, and tell me at the door, I will turn around. The irony of wanting technology for payment but not menus is not lost on me, I just don't like to read a picture of a menu on my phone.
For issues with pricing, I've been to several places, with great food, that have a "sign" taped in the menu that alerts me to the fact that the prices are not really the prices. I usually don't care to ask about the new prices but if they came back 30-40% higher than the menu, I'd likely pay, tip, and not return. Saying something to anyone has never made a difference in my entire life so I've gotten away from it. My patronage is the only control I have.
Just an aside, what's the most interesting about the story to me is that square makes it's money from cc purchases. It feels like he does take cc but cash is more lucrative.
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