Quote:
Originally Posted by billethkid
It seems over the years flying has become the go to mode of travel.
We have gone through the airlines growing offering more and more of (_ _ _ fill in the blank _ _).
Then the trend started going the other way with less and less....but still a relatively reliable way to travel.
The last 24 months? An industry disaster.
Or are we victims of media/government/industry manipulation?
I believe there have been too many freebee $$$$ made available to the industry that have created the most serious of business sins.....they have taken the needs of the almighty customer out of the equation.
Billions of $$$$ spent winding up with an unreliable product.
No major study or sourcing.....just how the every day public/customer is being affected.
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A month ago Delta dumped us off at Melbourne Airport with no way to get Orlando. No access to luggage which could only be picked up in Orlando when it finally arrived there. Passengers with carry on only were lucky. But there were a number of families with small children on board, some from outside USA that spoke little English. To add insult to injury the airport was actually closed with no food or transportation available. Great job Delta, your customer service sucks!!!!