Quote:
Originally Posted by sanoble
The 3 young ladies at the hostess desk forgot to smile or welcome us at 5:30pm on Saturday 09/24/2022. We were seated immediately. The restaurant was not busy.
We gave our order to server Heather, then waited 33 minutes for Caesar salad with chicken for me and Walleye with yellow rice for my Mister. The salad had scant dressing and no croutons. Server Heather returned from kitchen saying they were out of croutons.
Mister's Walleye was baked in an unpleasant breading. The rice was delicious.
Upon exiting the dining room, I passed by a Caesar salad loaded with croutons. II asked to speak to manager. Was told "not sure where they were". I could cry!
Several things were wrong with our evening at The BackPorch. All, I believe, could be improved with proper employee training.
Best wishes for success.
|
This is an interesting review. Our experience was somewhat similar, but different. We arrived on Saturday around 5:00 pm. We were seated right away and out wait staff, Emilie, came right over and took our drink orders. A couple of minutes later when she delivered our drinks we placed our order. I had the Pork Schnitzel and my wife had the 5oz filet. We waited about 30 minutes for our meal to be delivered. However during this time Emilie made sure our drinks were filled and kept us apprised of our food order. When delivered, the food was good, not great. But then again, The Back Porch is not a 5 star restaurant. Overall, we had great service from Emilie, a good meal, but they need to improve their kitchen staff.