I feel your pain. Either I find a good doctor with a terrible staff or the opposite. Instead of naming poor doctors, can we start naming doctors / practices that we think are great! I'm willing to go outside The Villages. Recently, after a sub-par office visit where the entire physical exam (first time visit) took about one minute (not exaggerating), the office sent me notes of what occurred during the visit. About 90% of what was written in the notes never happened. Grrrrr....