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Originally Posted by Buckeyephan
Internet update- outage started yesterday morning around 10:00 and it’s still out. All TV boxes including Genie work fine including streaming services. Landline also okay. App and phone call end with message that I have an outage. Guess I don’t understand how system works since I thought streaming and genie work through Wi-Fi. Oh well.
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"Genie" (if that is what TV box you have) are DirecTV satellite service DVR receivers and have nothing to do with the internet. If your internet is down your streaming services can't possibly work unless DirecTV is providing it via satellite which they used to do years ago when I was working for them. If you can stream OVER THE INTERNET (not through DirecTV satellites) your internet will work which would mean you have a computer or wifi issue. Best to shut down computer, cable modem then restart (modem first)