Quote:
Originally Posted by HuskersInLadyLake
We took Jasmine (our 3 year old Yorkie) there for boarding....NEVER AGAIN. We took a tour and overwhelmed by the scent of urine in some areas. Also remember it is a franchise...most have webcams which would make me feel much safer. However the owner of this one claims she just can't afford to do that. Unfortunately we had to leave poor Jasmine there that time as it was the day we left and couldn't find anywhere for her to stay last minute. We still haven't found the perfect place for when we go back home on occassion.
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Hi Rochelle,
I have worked for Preppy Pet Suites for the last year and a half and I'm sorry you had a such a bad experience with us. We really do try as hard as we can too keep the building as clean as possible, in fact we even have an 'open doors' policy that allow all of our customers to come in and look at the facility anytime during our lobby hours, no appointment necessary. Our staff cares a lot about animals and they try their hardest to give each animal boarding with us individual love and attention. If you have any doubts about any of our motives, or the way we do things, come in and volunteer for an hour during the day, see the schedule we have and how all of our guests are treated. As per the webcam option, no we can not afford to have those installed yet, but we hope to in the near future. If any of you have any questions regarding Preppy Pet Suites, please feel free to contact me, Ive listed the number for Preppy Pets below. And again I am sorry that you had such a bad boarding experience with us, but all of our customers are repeat customers and are proud members of the Preppy Pet Suites family.
Thanks,
Tiffany
PH:352-702-3505