Quote:
Originally Posted by dlspiess
Service dogs must have certification letters and should be able to present them upon request
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No, they don't. There is no national Service Animal certification program. It doesn't exist. Anyone can get a Service Animal vest on Amazon, and anyone can print up a "certificate of completion" with a pretty gold star on it. It has no meaning at all.
It is also against the law to require proof that the owner needs a service animal, because it violates the Americans with Disabilities Act.