Quote:
Originally Posted by John1959
I requested a quote from Patriot Pools and Spas for the installation of a pool heater and to re-grout the tiles. They called me with a price which I though was reasonable so I authorized and scheduled the work. The two man crew came out as scheduled and performed the work. At the end of the day grout looked good and the gas fired heater was set in place but not operational. The crew informed my wife that the heater was not operational because the natural gas feed was not hooked up because "they are not the gas company". I was never told by Patriot that the gas hook up work was not included in the quote and that price was not for a turn key job.
So now what appeared to be a reasonable price quote is far from being reasonable because I need to hire a Plumbing Contractor to run a gas line to the heater and hire an Electrical Contractor to install a grounding system for the new gas line.
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Have paid them? Have your discussed this failure to complete the job with them. Have you reason to believe that they should be reported to the BBB? Have you consulted an attorney or considered small claims court?