Quote:
Originally Posted by Prpcmom
The only problem I’ve had was with liquid laundry detergent. The box was too big and inadequately filled with packing material. The jug cracked and a lot of the product spilled. I called and they sent a replacement. They charged me for both. When I called again because the second shipment had the same problem and asked why I was charged for two, they said I needed to return the first jug. I explained both boxes were destroyed by the spilled product and if they would send a new box, I would happily return the jugs. They declined and reversed the charges for both, even though I explained that between the two shipments, I probably had one jug worth of detergent and would pay for one. I’ve never ordered liquids again.
I tried ordering a product that was a “2-day shipment” product once. They charged extra and the product would AFTER other things I ordered that didn’t have that designation so I cancelled that part of the order.
Everything I’ve ordered arrived when they said it would. I never had any problems with any of the other orders.
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As with any mail order service, you have to read the “fine print” for exclusions.