Quote:
Originally Posted by retiredguy123
In the past week or so, I have called a few businesses and got a voicemail to leave a message and phone number. But the business never called me back or even texted me. Last year, I fired a landscaper I had for several years because they would never return my calls. I have owned a few businesses in the past, and I would never fail to return a call. I don't get it. Is this some kind of business strategy that actually works for some businesses? Any thoughts?
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I had a company in NYC and London for 30 years.One of the many MUST DO things, was to return ALL calls before going home. Even if it were to say I do not know or have an answer yet. Simple, nothing exceptional. I started a small finance company in Fl a couple years back, and behave as I did with my old company. It astonishes me the amount of praise I get for returning a persons phone call. Simply amazing. At first I thought maybe it was a regional situation, however it is not. The same is happening in NYC now. Sidenote, I had a young lady apply for office manager. She advised me in the interview that she was stressed by speaking on the phone, and would she be expected to talk on the phone with others. What can one say?