Quote:
Originally Posted by mtgjudge
Hi all!
Our current guests are getting prompted for an update on the Amazon Fire TV, and despite me providing the account/password they cannot get seem to get the TV to work. Does anyone have any ideas, or someone you can recommend that could do a "tech" house call? Thank you in advance!
(see attached images)
Wesley
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It looks like they are trying to update the Xfinity streaming app on the fire device and the update is asking for a new software version on the fire device. I’m not sure how to force an update on the fire device, that usually happens automatically if it is possible.
Is it possible your fire stick or fire tv is too old to support the new version of the Xfinity app?
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