Quote:
Originally Posted by mtgjudge
Okay, would you please explain it to me then so I can get them back up and running, and I will not be offended if it's dumbed wayyyyyy down! 
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According to the 1st photo you posted, the TV is working perfectly fine. They just have to Select FireTV apps at the top of the screen. Choose the App they want or chose "Your Apps & Subscriptions" and watch whatever they wish, that you subscribe to.