Lots of confusion here, mostly because the law and how it is applied is not entirely clear. First, if you actually ready the Statute, it applies to people who own three or more rental properties. ESA's are treated much the same way as service animals, and there is no documentation needed. Most importantly, the landlord has the right to make reasonable accommodations and has to be given the time to do so. If a renter shows up with a ESA llama, the landlord has the right to prepare the home for the llama. As in covering floors and furniture, removing breakable items, etc.
So on check in, the renter has this big hairy llama, and you to them that you will call them when you have the home ready. Then the renter does what? Sues you? They should have been up front about their fragile emotional state and their need for the llama.
Of course, it would be best if these people would just rent pet friendly accommodations. And more importantly, change the law to clearly protect property rights.
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It's all downhill from here!
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