[schwarz]

We went online and booked the Geek Squad to install and program etc our new 65 inch QLED tv at a cost of $199, which had to be prepaid. The appointment day came a week later and two truck drivers, one of which spoke very limited English, showed up. Dressed quite unprofessionally, they came in, unpacked the tv, installed the stand with MY screwdriver, plugged in the antenna wire, saw a picture on the screen and said they were done. I told them they were to program and demonstrate the remote capabilities, scan for channels, program in Netflix and Prime, hook up the DVD etc. They said they were done, call Best Buy.
After conversation with Jimmy at BB he told us the mistake was not booking directly at the store. Booking online allows them to send a third party to complete the job. He booked us the real Geeks for nine days later. We went ahead and figured everything out and canceled the appointment.