Something doesn't sound right. Did you book the service on the Best Buy website? If so, who is "them" who can hire a third party? Also, the Best Buy website says that you get a 90 warranty for the installation service. I would demand a refund, and dispute the credit card charge with the bank. Obviously, they didn't perform the service you paid for. The fact that they rescheduled a Geek Squad visit proves that they didn't perform the service.
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