Refund
Go to the store and ask to speak to the manager of the store and explain what happened. I would use the 3rd party booking and not speaking English to your problem. As far as hanging your TV and powering it up. It is probably what you paid for. Or ask for a store credit if they will not refund your installation cost in full. Talk to someone that will help you at the store not one of the employees, manager or assistant can make the decision.
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