We "Luv" Southwest, but I believe this is mostly a self-inflicted wound. Yes, the combinations of the horrible weather and that they don't operate a Hub/Spoke system (crews typically back to one location), are probably partly to blame. However, it's their antiquated reservation system that can't keep up with all of the currently spread out crews and planes - that is most likely the primary culprit.
I really hope they get their issues squared away soon, as I much prefer to use them when not going too far. On long flights however, nothing beats...sitting way up front. lol
|