I love flying SW. I get two checked bags for free, but you still get the idiots that have to try and carry on everything. I don't get a seat assignment, but I get to pick whatever open seat is there once I board. If you want to improve your odds of getting a better seat, pay a few dollars more for Early Bird. Most of the other carriers will only give you a middle seat unless you pay for a window or isle seat. I am also not nickeled and dimed to death for a carry on if I have one. Most carriers are charging $30 for your first checked bag, add that to the price of your ticket when comparing.
Actually, SW has a spoke and hub system. They are based out of Dallas, they have hubs all over the place in Phoenix, Chicago Midway, DC I think but they are all around the country. I only know this because of where I can get direct flights...
So while no airline is perfect, and they all show their Worts from time to time, they tend to have great people working the flights. That's just been my experience.
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