I've eaten there 3-4 times with fantastic food and service. I'm sure with it being the holidays, lots of visitors, short staff, and a kitchen that couldn't keep up were all contributing factors.
I think if I had to wait that long I'd have to ask for the manager and inquire about options. There is no way I'd wait that long. The 30% tip is egregious. If the problem was in the kitchen, the wait staff should have came around often and communicated. The fact that you were ghosted and received 30% tells them this is acceptable and valued.
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