Quote:
Originally Posted by HawkinsGuy
Just spent 2-hours “dining” at Harvest Restaurant in Brownwood. Was only approached after about 20 minutes. Between the time the appetizer and dinner order was taken and served, it was at least 45 minutes, maybe longer. While that is perfectly acceptable at a Michelin star restaurant, I suggest it represents abysmal service at Harvest. To top it off, the blond woman at the front desk was rather rude when I CALMLY mentioned the issue and her asking curtly “what do you want?” Duh, how about reasonable service! I should mention they were kind enough to comp a desert for my family. Notwithstanding the fiasco, I did leave a 30% tip since I understand that wait staff relies on tips. I suggest this was a management issue so why penalize the server. As for me, thanks for ruining my birthday dinner. I wont , return to Harvest anytime soon and my recommendation to others is to think before you visit Harvest. Your mileage may vary.
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We took another couple, dear friends of ours who are Villagers, out for dinner at Harvest. Here was my experience: The service wasn’t slow, however it was rather clipped, it wasn’t warm and there weren’t many smiles. I feel for you because it’s quite frustrating to be seated at a restaurant, then ignored for around 20 minutes. Ten minutes would have annoyed me, depending on how hungry I was! But 20 minutes is unacceptable.
The food was okay, but not especially good. One of our friend’s got a steak (small filet Mignon, $40). That was the least expensive steak on the menu, BTW. It was ok, again not great. Honestly I’m not in a hurry to go back. As far as the tip goes, I tend to overtip, just like you. I don’t believe in stiffing waiters. But 30% does seem excessive, especially if they kept you waiting. On the other hand, it’s a nice gesture during the holiday season and servers generally work hard.