Quote:
Originally Posted by CoachKandSportsguy
Perfect storms, the confluence of several events or low probability large adverse events, uncovers weakness in Mgmt's operational strategies. Southwest just got shown theirs, outdated crew management and scheduling software, where the cancellations and crew member locations have to be updated manually. Works fine in a normal, blue sky day, where cancellations are few and data entry manageable. . when a very large winter storm hits and shuts down a very large proportion of the system, their old software system got overwhelmed by events. mgmt must be blamed for software maintenance / upgrade processes inadequate
Its not that crew members got out of place, as they stayed with their planes, its that the manpower plane scheduling system's automation had them out of place, and that must be tracked for FAA regulatory requirements, and the manual update got overwhelmed with manual telephone system updates. . .
My last company replaced the faxed in time sheets from field employees about 8+ years ago so that it was electronically entered. Its called going digital where digital feeds and real time data is integrated into manpower scheduling software
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Can you tell us what went wrong with these flights?
NewtoFL NewtoFL is offline
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Default Delta was no better this week.
I understand weather plays a big part in the problems with flying but it’s more than that. Two of my kids had two flights cancelled trying to fly home from here. Then Delta put them on a flight with two stops when the original flight was non stop. I spent 2.5 hours on hold with Delta on Christmas Eve. I finally hung up. We went in to the airport in Orlando to try to get a ticket agent to help. They had no flights available in the next four days. They threw their hands up. Nothing they could do. Told me to call for a refund as they can’t issue them. My kids are flying home today on Spirit. I never thought I would see the days when Spirit did a better job than Delta. All airlines need to quite overselling their flights. There is no option when flights get cancelled. I wish the Transportation Secretary would do his job and hold these airlines accountable.
talonip is offline
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Default Oh man
I am an ex American airline pilot. Retired after 33 years. Those of you that think SWA is the problem are wrong. Some of you have commented that American and all the other other airlines are on time and doing a great job. Nothing could be more false. I m in STL trying to get back to mco. on any airline including American. Everything is either cancelled or overbooked. I finally found a ticket on Frontier Friday. You have no idea of the complexity of the airline business the airlines don’t just have extra airplanes sitting around and air crews. They are scattered around the system. Schedulers are pulling their hair out trying to rebuild the system. Folks it is the weather, closed airports and many other factors that have created this. It’s not Southwest and it’s baggage policy. I fly SWA all the time. Love them.