Quote:
Originally Posted by Kenswing
That’s unfortunate. We’ve dined at Harvest four times and have had great service and food each time. That’s why we keep going back. I wonder if they’re short handed because of the holidays.
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Could be short staffed due to time of year, but also "stuff" just happens, as they say. Today was in Ocala to do some errands, as always, had to make a lunch stop at one of our favs, Harry's on the square. Was seated in 10 min., drinks and hot bread arrived, nearly as soon as we ordered, but..... then, over 1 hour passed, was just baffled, but had a patio table on a beautiful day, drinks and delicious bread and time just passed. He was always checking to see if we needed more hot bread or more drinks.... but finally realized we had to get on with it and told the waiter. He came back and instead of giving us a line about the kitchen, cooks, etc. etc. he was completely honest ! He came back and said he could not apologize enough, that HE was responsible for our ticket not getting onto the line. It was so obvious he was sincere. We told him everyone makes mistakes sometimes, and only asked him to see if he could get it soon (Which he did, and again was sincerely apologetic). We had observed him and he was certainly personable, attentive, and seemed very efficient and knowledgeable ... We didn't complain and yes, left him 20%. Not that we want to support poor 1service, but sometimes an individual who clearly is experienced and knows his or her job, can still make a mistake ! ! Now, had we observed him ignoring his tables, "playing" on his cell phone, spending most of his time conversing with other servers, etc., that would be an entirely different outcome. Hey, it's the season to be gracious ! Oh, and the French Market pasta...with shrimp and chicken, was superb ! !