Quote:
Originally Posted by Ele201
Respectfully I think these percentages are a bit low. I give 20% for good service, always. Above and beyond, 25%. I’ve never called a manager on a server.
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I have.
If service is truly reprehensible (once had a waitress who actually picked her nose while taking our order) I'll tell the manager. Very rare happenstance that I'd ever do that, by the way.
But...I'll also inform the manager if service is above and beyond. Apparently most people don't do that. I remember eating at Red Lobster in Burnsville, MN some years back. Place was packed, but our waitress was on top of her game. Other than the fact that our food was a bit slow in coming, no complaints.
At the end of our meal I asked the waitress if I could talk to the manager. You could see her tense up, but she fetched the manager, who looked equally tense. When the manager arrived I told him that this particular waitress was excellent at her job and was a credit to the restaurant. She lit up like a Christmas tree, and got a BIG smile from the manager as well.
It is a two-way street. Easy to criticize, but be ready to compliment as well.